Shipping

EXTENDED 60 DAY RETURNS

ALL ORDERS SHIPPED FROM OUR WAREHOUSE IN THE UK

UK (Royal Mail, Tracked)
£1 or FREE above £50

USA (Royal Mail, Tracked)
International Standard: (8-16 working days) - $1.00 or FREE above $70

Canada (Royal Mail, Tracked)
International Standard: (8-16 working days) - $1.00 or FREE above $80

Australia (Royal Mail, Tracked)
International Standard: (8-16 working days) - $1.00 or FREE above $80

Europe (Royal Mail, Tracked)
International Standard: (6-12 working days) - £6.95 or FREE above £60

Rest of the World (Royal Mail, Tracked)
International Standard: (8-16 working days) - £6.95 or FREE above £80

 

Shipping Information

All orders are fully tracked. You will receive your tracking once dispatched. 

Orders received before 4pm GMT will be shipped out the same day. Orders placed after this time will be sent out the next working day.

Estimated shipping time begins from the day your order is dispatched.

Exchanges

TruePutts offers hassle free exchanges. Please contact us with your order number via email: customerservice@trueputts.com to start the process.

Where Is My Order?

You should receive confirmation with shipping tracking ID.

Please allow up to 21 working days for your order to arrive.

If you haven't received, Contact us through customerservice@trueputts.com

Can you ship internationally?

We can! For now we're only fulfilling orders through our website in the U.K, Europe, U.S. and Canada,

But each product will have a link where you can buy the product in your country if there's one available.

How long will it take to get my order?

It depends on where you are, Orders processed here will take 7-14 business days to arrive.

Overseas deliveries can take anywhere from 7-16 days.

Delivery details will be provided in your confirmation email.

Any Questions?

You can contact us through our contact page! We will be happy to assist you.