FAQs

Where Is My Order?

You should receive confirmation with shipping tracking ID.

Please allow up to 21 working days for your order to arrive.

If you haven't received, Contact us through customerservice@trueputts.com

Can you ship internationally?

We can! For now we're only fulfilling orders through our website in the U.K, Europe, U.S. and Canada,

But each product will have a link where you can buy the product in your country if there's one available.

How long will it take to get my order?

It depends on where you are, Orders processed here will take 7-14 business days to arrive.

Overseas deliveries can take anywhere from 7-16 days.

Delivery details will be provided in your confirmation email.

Any Questions?

You can contact us through our contact page! We will be happy to assist you.